Your best agent.
Every subscriber. Every time.
Carrier-class AI for reliable, seamless digital care.
Join the top tier service providers using Sweepr to orchestrate intelligent journeys at scale. Sweepr Agentic Digital Care.
One platform. Every digital care channel.
Unified care orchestration for the modern telco. Manage your entire digital care ecosystem including app, web, chat, and IVR, through one powerful interface.
Sweepr uses a hybrid agentic engine to bridge the gap between AI flexibility and carrier-grade reliability.
The result? Subscriber journeys that prioritise resolution over deflection, scale across millions of interactions, and maintain total compliance.
App
Web
Chat
IVR
Agent
Sweepr acquired by Plume
Plume Acquires Sweepr to Deliver AI-Orchestrated Customer Experience Platform to ISPs Globally.
The Care Paradox
As a Telco, you’re forced to choose between rigid systems that can’t adapt and “black-box” AI you can’t trust.
Sweepr has the solution
The Silo Problem
The Rigidity Gap
The Pure AI Risk
THE PROBLEM
The Silo Problem
Disconnected IVR, chat, and app systems lose subscriber context at every handoff. Subscribers repeat themselves. Your Support teams optimize silos, not experiences.
SWEEPR’S SOLUTION
Omni-channel authoring
You design journeys that flow across all channels ( app, web, social, IVR, etc). Subscribers move between channels without losing context or starting over.
THE PROBLEM
The Rigidity Gap
Traditional support solutions follow scripts. They can’t adapt to unpredictable subscriber needs. Every new intent takes months to configure. Innovation stalls.
SWEEPR’S SOLUTION
Agentic Speed
Our hybrid agentic engine adapts in real-time to unpredictable subscribers’ needs, deploying new intents in days instead of months.
THE PROBLEM
The Pure AI Risk
Generic AI platforms hallucinate. They lack telco grounding. They give wrong technical advice. And Operators have no visibility into what’s going on.
SWEEPR’S SOLUTION
Hybrid Reliability
Sweepr combines LLM adaptability with telco-grounded heuristics and full observability—so you always know what’s happening and why.
Built for Service Journeys
Internet / TV / Smart Home Troubleshooting
Resolve connectivity, TV, and Smart Home issues before the call.
Billing & Account Support
Explain charges and resolve payment issues with empathy.
Onboarding & Activation
Turn new subscribers into confident users from day one.
Outage Management
Keep call volumes flat with proactive updates.
Retention & Win-Back
Turn at-risk moments into loyalty-building opportunities.
Generative AI fluency.
Carrier-class safety.
Stop choosing between rigid rules and risky LLMs.
Sweepr gives you both reliability and flexibility.
Compliance
SOC2, GDPR, and telco regulations built-in.
Guardrails
Minimise hallucinations with strict accuracy controls.
Observability
Monitor tone, accuracy, and impact in real-time.
Human-in-Loop
Escalate to humans exactly when needed.
Hybrid Intelligence.
Carrier-class reliability.
Sweepr Agentic Digital Care (ADC) combines production-hardened reliability with the adaptability of LLM intelligence.
Proven at Scale
De-risk your transformation by building on infrastructure already powering millions of Tier 1 interactions.
Safety-First AI
Unlock human-like interactions with telco-domain grounding and full transparency into every decision.
Compound Value
Move beyond call deflection to true automated resolution that improves with every interaction.
Trusted where reliability
is non-negotiable
Ready to transform your CX?
Let’s review your current digital containment targets and show you exactly how Sweepr can help you hit them; without the risk of unproven AI.