Sweepr 2025 Wrap
Learn how Sweepr powered over 1,000,000 customer journeys, uncovering real-time insights that helped our partners learn, adapt, and improve customer experiences.
Blog
Beyond Fixing Problems: How AI Pattern Recognition Transforms Customer Service Into Customer Experience
Sweepr shows how AI pattern recognition can shift telecom from fixing problems to creating meaningful customer experiences.
The Critical Need for Grounding, MCP and Orchestration
Discover how grounding LLMs through Model Context Protocol (MCP) enables telcos to deliver smarter, more accurate, and context-aware customer experiences powered by Sweepr’s hybrid AI approach.
OpenAI Just Validated Our Entire Business Model (And We Have the Subscribers to Prove It)
OpenAI just confirmed what Sweepr’s been proving in production for years. The future of customer care is conversational, agentic, and already transforming digital care for tier-1 telcos partnered with Sweepr.
Fireside Chat: Sweepr in conversation with TELUS
Watch now to learn how TELUS revolutionized digital customer care with Sweepr’s AI-powered journey orchestration.
Sweepr Powers Enhanced Customer Experience for eir with Digital Journey Platform Deployment
eir has launched with Sweepr to deliver smarter, 24/7 digital support to their customers. Both companies share how the deployment sets a new standard for customer care in this new press release.
White paper Access: How TELUS Revolutionized Customer Experience Through Sweepr’s AI-Powered Journey Orchestration
This comprehensive white paper documents TELUS’s complete digital care transformation, from initial strategy through implementation and measurable results, powered by Sweepr.
Training vs. Grounding in LLMs: Understanding Two Fundamental Approaches to AI Knowledge
Training and grounding are foundational approaches in developing large language models (LLMs), shaping how AI systems learn, access, and use knowledge. This article breaks down their key differences to guide smarter, more strategic AI implementation.
The Missing Layer in AI for CSPs: How to Bridge the Gap Between Hyperscaler LLMs and Effective Customer Support
Read about our new platform evolution Sweepr LLM Fabric — A structured AI framework designed to ground LLMs in proven telco workflows—ensuring accurate, scalable, and efficient automation of CSP’s Digital Customer Support function.
Beyond the AI Hype – How to effectively harness the power of AI in Care for Telecommunications
Watch this fascinating webinar where Cody Sandford and Jim Hannon discuss how Telcos can maximize hyperscaler partnerships, and how Sweepr's care LLM accelerates the ROI of digital care strategies.