Plume has announced a major evolution of its platform, delivering the industry’s only open, vendor-agnostic agentic AI orchestration solution that autonomously monitors, diagnoses, and resolves ISP network issues across the full customer lifecycle.
Combined platform turns real-time network intelligence into guided and automated actions across every support channel – increasing digital engagement, reducing calls and truck rolls, lowering cost-to-serve, and improving subscriber confidence.
Learn how Sweepr powered over 1,000,000 customer journeys, uncovering real-time insights that helped our partners learn, adapt, and improve customer experiences.
Sweepr shows how AI pattern recognition can shift telecom from fixing problems to creating meaningful customer experiences.
Discover how grounding LLMs through Model Context Protocol (MCP) enables telcos to deliver smarter, more accurate, and context-aware customer experiences powered by Sweepr’s hybrid AI approach.
OpenAI just confirmed what Sweepr’s been proving in production for years. The future of customer care is conversational, agentic, and already transforming digital care for tier-1 telcos partnered with Sweepr.
Watch now to learn how TELUS revolutionized digital customer care with Sweepr’s AI-powered journey orchestration.
eir has launched with Sweepr to deliver smarter, 24/7 digital support to their customers. Both companies share how the deployment sets a new standard for customer care in this new press release.
This comprehensive white paper documents TELUS’s complete digital care transformation, from initial strategy through implementation and measurable results, powered by Sweepr.
Training and grounding are foundational approaches in developing large language models (LLMs), shaping how AI systems learn, access, and use knowledge. This article breaks down their key differences to guide smarter, more strategic AI implementation.